Privacy Policy

Who We Are

This Privacy Policy describes how PixelPlay (“we”, “us”, or “our”), located at 399 Boylston Street, Boston, MA 02116, United States, collects, uses, and shares your personal information when you visit or make a purchase from our online store (the “Site”).

Information We Collect

When you visit the Site, we collect the following types of information:

• Device information — browser type, IP address, time zone, and which pages you view, collected via cookies and similar technologies
• Order information — your name, shipping and billing address, email address, phone number, and payment details when you make or attempt a purchase
• Support information — any details you share when you contact our support team

We never see or store your full payment card number. All payments are processed securely by our payment provider (Stripe), which is PCI-DSS certified.

How We Use Your Information

We use the information we collect to:

• Process, fulfill, and ship your orders, and send order confirmations and tracking updates
• Respond to your support requests and return or warranty claims
• Screen orders for potential risk or fraud
• Send you emails about your cart, orders, products, and promotions (you can opt out at any time)
• Improve and optimize our store and measure the effectiveness of our advertising

Sharing Your Information

We share your personal information only with service providers that help us operate the store and fulfill our contracts with you:

• Payment processors (Stripe) to accept payments securely
• Shipping carriers to deliver your orders
• Email service providers to send transactional and marketing emails
• Analytics and advertising partners (such as Meta) to understand site usage and show relevant ads

We may also share information to comply with applicable laws, respond to lawful requests, or protect our rights. We do not sell your personal information for money.

Cookies & Tracking

We use cookies to keep your cart working, remember your preferences, and measure marketing performance. For full details, and to manage your preferences, see our Cookie Policy or use the “Manage Cookies” button in the footer.

Your Rights

Depending on where you live, you may have the right to access the personal information we hold about you, request that it be corrected or deleted, and opt out of targeted advertising. Residents of California and certain other U.S. states have additional rights under state privacy laws, including the right to know what categories of personal information we collect and the right to non-discrimination for exercising these rights.

To exercise any of these rights, email us at support@mypixelplays.com. We will respond within the timeframe required by applicable law.

Data Retention

When you place an order through the Site, we retain your order information for our records (including tax and accounting requirements) unless and until you ask us to delete it, where deletion is permitted by law.

Children's Privacy

The Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The “Last updated” date above shows when it was last revised.

Contact Us

For questions about this Privacy Policy or our privacy practices, contact us:

• PixelPlay
• 399 Boylston Street, Boston, MA 02116, United States
• Email: support@mypixelplays.com (24/7)
• Phone: (813) 551-2215 — Mon–Fri, 9 AM–5 PM (EST)