Terms of Service

Overview

This website is operated by PixelPlay, located at 399 Boylston Street, Boston, MA 02116, United States. Throughout the site, the terms “we”, “us” and “our” refer to PixelPlay. By visiting our site or purchasing something from us, you agree to be bound by these Terms of Service, including the policies referenced here (Privacy Policy, Refund Policy, Shipping Policy, and Cookie Policy).

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.

Products & Pricing

All products are described as accurately as possible; product images are for illustration and minor variations may occur. Prices are shown in U.S. dollars and are subject to change at any time without notice. We reserve the right to limit quantities, discontinue any product, and correct pricing errors, including on orders already placed (in which case you will be offered the choice to confirm at the correct price or cancel with a full refund).

Orders & Payment

We reserve the right to refuse or cancel any order for reasons including suspected fraud, errors in pricing or product information, or issues identified by our payment provider. Payment is collected at the time of order via the payment methods offered at checkout (credit/debit card, Apple Pay, Google Pay, Link). If we cancel an order, you will be refunded in full to your original payment method.

Shipping & Delivery

We ship within the United States. Delivery times shown at checkout and on the site are estimates, not guarantees. Details are set out in our Shipping Policy. Risk of loss passes to you upon delivery to the carrier; title passes upon delivery to you.

Returns & 30-Day Money-Back Guarantee

Every order is covered by our 30-day money-back guarantee. You may return your order within 30 days of delivery for a full refund as described in our Refund Policy.

Warranty

Our consoles come with a 2-year limited warranty against manufacturing defects. The warranty does not cover damage caused by accident, misuse, unauthorized modification, or normal wear. To make a warranty claim, contact us at support@mypixelplays.com with your order number and a description of the issue.

Intellectual Property

All content on this site — including text, graphics, logos, images, and page design — is the property of PixelPlay or its content suppliers and is protected by applicable copyright and trademark laws. You may not reproduce, duplicate, or exploit any portion of the Service without our express written permission.

Disclaimer & Limitation of Liability

Except as expressly stated in these terms or required by law, the Service and all products are provided “as is” without warranties of any kind. To the maximum extent permitted by law, PixelPlay shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Service or products, and our total liability shall not exceed the amount you paid for the product giving rise to the claim. Some states do not allow certain limitations, so some of the above may not apply to you.

Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict-of-law provisions.

Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to this page. Your continued use of the website following any changes constitutes acceptance of those changes.

Contact

Questions about the Terms of Service can be sent to us at:

• PixelPlay
• 399 Boylston Street, Boston, MA 02116, United States
• Email: support@mypixelplays.com (24/7)
• Phone: (813) 551-2215 — Mon–Fri, 9 AM–5 PM (EST)